(FAQ’s)

Frequently Asked Questions

Q — How long are your party rentals?
A — A typical party rental of any item is 8 hours. If extra hours are needed, please call for additional rates.

Q — Is a deposit required?
A — Yes. A $50.00 deposit is required on orders $300.00 or more to hold desired equipment. The remaining balance is due upon delivery.

Q — What happens to the party rental if it rains?
A — Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. We can also offer a rain check which is good for 1 year from the scheduled date of your event. All prior bookings must take priority over any rain date rescheduling. We will issue a full refund of your deposit if a rain check is not the best option for you.

PLEASE NOTE: Bruno’s Bounce House reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45 degrees) In this case a full refund of your deposit will be issued.

Q — May I cancel or reschedule my reservation?
A — Sure, please inform us within 72 hours of your scheduled party. Here at Bruno’s Bounce House we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.

Q — What forms of payment do you accept?
A — We accept cash, checks, Paypal and credit card. Please note PayPal & credit card payments will be subject to a 3% processing fee.

**Please Note** There will be a $35 fee for all returned checks

Q — Some places charge a delivery and set up fee, do you?
A — Local delivery is always FREE however there will be a delivery fee if you are located 15 miles from Gainesville VA. Please call for rates in your area.

Q — Do you allow pick ups of the party inflatables?
A — No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe.

Q — Can we jump barefoot in the inflatable castle?
A — No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.

Q — What surfaces can you put an inflatable on?
A — Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.

Q — Can adults jump in the inflatables too?
A — Sure, 2-3 adults at a time; and NEVER with children. Adults jumping with children can cause SERIOUS injury.

Q — Who should supervise the children?
A — A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.

Q — Are your inflatables clean?
A — Yes, we clean and sanitize our inflatables after each event. The health and safety of our clients are our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.

FAQ

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